Frequently asked questions
Ordering and payment
Which payment methods do you accept?
You can pay with TWINT or bank card.
Is payment secure?
You pay with common payment methods: TWINT or bank card. Payment is made in CHF.
Are the displayed prices final? Are there customs fees?
Yes, prices are shown in CHF and include customs fees. You have nothing to pay when the parcel arrives.
Which languages is the website available in?
The website is available in French, German, Italian and English. Romansh is partly available.
Who runs the shop?
Maneki Shop is run by Patapps, a Swiss sole proprietorship. You can reach us at [email protected].
Delivery
How much does delivery cost?
Delivery costs 4.90 CHF per order. It is free from 39 CHF.
How long does delivery take?
The estimated delivery date is shown on each product page and at checkout: usually 5 to 10 working days after your order, a little longer during the festive season.
How can I track my order?
Right after your order, you receive an email with a link to your tracking page. It shows each step of your parcel’s journey and its expected delivery date. You can also find it on the order tracking page.
Can my order arrive in several parcels?
Yes. Items ship from several logistics partners, so an order may arrive in several parcels. Delivery stays at 4.90 CHF per order, free from 39 CHF.
Do you deliver outside Switzerland?
No, we deliver in Switzerland only.
Gifts and Advent calendars
Does it make a good gift?
Yes, the shop offers kawaii gifts for all ages. Please check the delivery estimate shown on each product page.
Which gift do I get with my first order?
A lucky cat is included as a gift with your first order.
Can I choose a gift with my order?
Yes, from 59 CHF you choose a gift that we offer you.
What is the surprise capsule?
From 89 CHF, a surprise capsule is included with your order.
Are the Advent calendars suitable for children?
Our 2026 Advent calendars have 24 doors. Those containing small parts are not suitable for children under 3 years old.
How do I order for Christmas or St Nicholas Day?
Order early, as the delivery estimate is shown on each product page. The deadline for Christmas is announced on the site when it is known.
Problem with an order
What should I do if an item is faulty, broken or not as described?
Write to us at [email protected] with photos. We offer a replacement, a price reduction or a refund, usually without the item being sent back.
My parcel has not arrived, what should I do?
If your parcel has not arrived by the expected date, write to us at [email protected] with your order number. We check its journey and find a solution quickly.
Can I return an item without giving a reason?
No, returns without a reason are not offered, as there is no legal right of withdrawal for online purchases in Switzerland. For a faulty or non-conforming item, please contact us.
How can I contact you?
Write to us at [email protected]. For an order problem, please attach photos if possible.