Delivery and returns
Last updated: 21 October 2026
Delivery
- Country: Switzerland only.
- Shipping: each order is prepared by our logistics partners and shipped with online tracking.
- Estimated delivery time: 5 to 10 working days for most items, according to the estimate shown on each product page and at checkout; a little longer during the festive season after the order is confirmed. This is an estimate: some parcels may arrive earlier, others later.
- Maximum delivery time: 30 working days after the order. Beyond that, please contact us.
- Several items: an order may be delivered in several parcels, which may arrive on different dates.
- Delivery charges: 4.90 CHF per order, free delivery on purchases of 39 CHF or more. The welcome gift (a lucky cat, one per customer, with the first order) can be ordered on its own: in that case only the delivery charges are invoiced. The exact amount is shown before the order is confirmed.
- Customs charges: no customs charges are requested from you on receipt; they are included in the price.
Christmas period: delivery times are longer at the end of the year. For Advent calendars, we recommend ordering as early as possible. An order deadline for delivery before Christmas is shown on the website once it is known.
Parcel not received
If your parcel has not arrived after the maximum delivery time, write to us at [email protected] quoting your order number. We check the tracking and, if the parcel is lost, we deliver again or refund you.
Defective, broken or non-conforming product
- Write to us at [email protected] as soon as you notice the problem, quoting your order number.
- Attach photos or a short video showing the defect and the original packaging.
- We review your request and offer you a replacement, a price reduction or a refund.
It is generally not necessary to send the item back. If a return is requested, we will tell you how to proceed.
Returns without reason
Swiss law does not provide for a right of withdrawal for online purchases. We therefore do not accept returns or cancellations without reason, unless we agree. This applies in particular to mystery boxes and surprise products, whose contents are drawn at random. Your rights relating to defects and non-delivery remain guaranteed (see the T&Cs).
Contact us
[email protected], quoting your order number. We reply as quickly as possible.